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Business English: What are the different sectors of the hospitality industry?

The hospitality industry is vast, so we have broken it down into separate sectors. The common goal of each sector is to make sure that customers are happy. Read on to find out more about the different areas of the hospitality industry.


1. Accommodation

When you go on holiday you need somewhere to sleep, and we call this the "accommodation sector". It includes local low-budget hostels, charming Bed and Breakfasts (B&B's), and every type of hotel. This sector has many jobs, from chambermaids and doormen to hotel managers and marketing executives.


2. Food & Beverage

This sector includes anywhere people like to meet, eat, and drink. Sometimes hotels have an all-inclusive deal, where you pay a fixed price for all of your food and drinks to be included. However, the hospitality industry also includes restaurants, bars, cafes and food markets that have nothing to do with the hotel industry.


3. Transportation

This sector includes getting from A to B by air, rail, car, or bus. People usually make their bookings online and choose the best option to suit their budget. For example, public transport is usually the cheapest option and includes buses and trains. The more expensive and private options include renting a car, taking a taxi or flying to the destination.

4. Tour Operators & Destination Management Companies

This sector makes travel more accessible by selling package deals for specific destinations. Package deals include transport, hotel and organised tours. Organised tours usually include tour guides and are very popular when visiting historical sights. These companies are also helpful for getting free information about destinations.

5. Attractions, Theme Parks & Places of Interest

Every country has local attractions that people flock to every year. These include famous landmarks (like The Eiffel Tower in Paris, France) and museums (like the Natural History Museum in London, England). It also includes theme parks (like Disney World in Florida, USA) and other historical attractions (like The Colosseum in Rome, Italy).


6. MICE - Meetings, Incentives, Conferences and Exhibitions

This industry involves all gatherings of people, from small and private events (like a corporate team bonding activity) to hugely popular international exhibitions in giant arenas. Another important area included in this sector is weddings. Destination weddings are trendy and take a lot of organisation.

7. Entertainment

This sector includes activities and events you can attend, such as concerts, musical theatre performances, festivals, sporting events etc. It is common for people to book a holiday to a country for the sole purpose of attending an event and they usually generate a lot of income for the local hospitality industry.


8. Recreation

The sports and recreation industry features active and healthy activities you can do on holiday. These include visiting a spa, hiking up a mountain, skiing, etc. These events depend on the type of destination you choose. For example, people who like scuba diving are more likely to book a holiday to a tropical destination.

9. Technology

This new sector in the hospitality industry provides hotels with tools to manage their room bookings, request specific services and create a seamless guest experience. Customers can also use technology to review accommodation, activities, restaurants etc. Another side of this sector is for transport, as guests can find their way around a new city with minimal effort using an application.

10. Cruises

Cruises are an excellent option for people who like to spend time at sea. Large cruise ships usually have restaurants, spas, swimming pools, tour operators, casinos and many other activities to keep guests occupied on their holiday. This industry has the whole hospitality industry in one place.


11. Casinos

Most countries heavily regulate gambling and the casino industry, so people travel to destinations like Las Vegas, where it is legal and often celebrated. The Principality of Monaco is among the most popular gambling destinations in Europe. However, the government forbids the locals from entering the luxurious casinos.


Which language do you need to work in the hospitality industry?

The language depends on which region you choose to work in.


For example, in France, you need to speak French, and in China, you must speak Mandarin.


However, English is the most popular second language required in the hospitality industry because over 1.5 billion people speak it. Speaking fluent English increases your chances of getting a higher-paid job; a third language will help you even more.


Octoped Tutor has a new course called English for Hospitality. It is a specialised business English course and unlike other BE courses, this one is open to all levels (including beginners). It's designed to provide you with the language skills you need to succeed in this industry.

If you would like to try a class for free, visit https://www.octopedtutor.com/plans-pricing and book your level test.